Don't worry! Unless we tell you that it's a new recipe, you have the same product and it will give you exactly the same results! Nature doesn't produce exact replicas each time, as a result our ingredients may vary slightly in texture, scent and shade from batch to batch. But rest assured, we lovingly make all of our products by hand, in exactly the same way, paying attention to detail and ensuring that you receive the best quality.
Yes. On each jar you'll find a little symbol of an open jar, with a number. The number represents how long it is recommended you keep it after it has been opened. Please see individual packages for further information.
Some of our products contain essential oils, which in high doses are not advised to use during pregnancy. Although we use them in very small doses, we advise that if you have any concerns, you should speak to your doctor first just to be sure.
All of our products are created in line with the current EU Cosmetics Directive - meaning they been rigorously tested and signed off by a health and safety assessor and are completely safe to use. Not only are they all over 90% natural (with most between 95-99%), but they are also free from parabens, SLS/SLES, synthetic polymers, silicones, harsh ingredients or drying additives.
So when we say that they are naturally made, with love - we really do mean it!
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
All of our products are suitable for vegetarians, however although all of our products are natural, some do contain ingredients that aren't suitable for vegans - such as honey.
Please see individual product pages for the full ingredients list.
We do! We ship all over the world. Shipping costs will apply and will be added at checkout.
We're glad you asked Beauty! We've recently launched our click & collect service, so you can get your order delivered to over 4,000 locations across the UK and collect when convenient for you.
Select the 'Click & Collect' option at the checkout to find your nearest collection point.
It depends on where you are. We aim to dispatch your order within 1 working day if your order is received before 12pm.
UK orders typically take 3-5 working days to arrive depending on your chosen shipping option. Overseas deliveries can take anywhere from 5-14 working days. Delivery details will be provided in your confirmation email.
Please allow extra time during sale periods, after bank holidays and for launch products as it gets super busy.
Although we do our best to get your order out quickly, there's no guarantee that your order will be received within the above timeframe as external companies are out of our control. The above is a guideline only and you may be subject to delays.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Unfortunately, for your security, we cannot change the delivery address once an order has been placed and will always use the one that was submitted at the time of the order.
It is often difficult to change orders once they have been processed. However, if you do change your mind and want to add/remove something please get in touch as soon as possible and we will try our best to accommodate your request.
We're sorry your order hasn't arrived Beauty.
First things first, log into your account to check your order status or check the tracking code provided in your shipping confirmation email.
If you're still having issues, please contact our Curl Care team and we'll look into it for you.
We're sorry about the mix up Beauty!
Please contact our Curl Care Team so we can put this right.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Got a curl-query that isn't listed? Or need further in-fro-mation?
Get in touch with our Curl Care team who will be more than happy to help.
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